Policies

Thank you very much for choosing Baked From Scratch for you sweet treats! I guarantee that your order will be made with only fresh ingredients, and everything is made from scratch. You and your baked goods will be treated courteously and professionally. Should you have any questions, concerns, or feedback, I would be glad to hear from you.

Cake designs are a form or art; therefore it is almost impossible, if not wrong, to replicate someone else's work. This being said, if there is an idea that you have seen that you like, I will do my best to come as close to possible to what you are looking for. By paying your fees, and/or deposit, you are accepting that Baked From Scratch ultimately has control over the final cake design. It is often more effective, to ask for certain aspects/items on a cake that you may have seen and liked, rather than to ask for a replica of an entire cake.

If there you are looking for a specific shade of frosting, please provide me with an example via email. I aim for a perfect match, but this is not always possible. I will do my best to color match (within three shades darker or lighter) the sample given, but please keep in mind that I am working with a food product and edible colors.

Light vastly affects colors, and I cannot guarantee exact color matches or color stability.  Cakes should be displayed out of direct sunlight to keep colors from fading.

It should also be mentioned, that very dark frosting shades require a large amount of food colouring which, can sometimes have a bitter aftertaste as well as staining of the skin, clothing, or other items it can come into contact with. Baked From Scratch is not responsible for personal items that may become stained with food colouring.

Baked From Scratch operates as delivery-only at this time. When you place your order online, you will be asked for a delivery date and a window of time when you, or someone you know can be available to accept the baked goods.

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Mark your delivery date and time in your calendar. Due to the nature of baked goods, they cannot be left outside. Therefore, delivery must be hand-to-hand delivery. Items will not be left unattended for any amount of time. Written instructions will be given with the delivered baked good for directions of care of the product. The customer may inspect the baked good upon arrival; once the order is handed to the customer, the order is considered accepted and Baked From Scratch is no longer responsible for the baked good/s.

Failure to be home at the scheduled time of delivery will result in a fee to return with the item to be paid upon the drivers return. If the customer makes contact prior to delivery hours, an alternative arrangement can be discussed. Failure to contact Baked from Scratch will result in a forfeit of your order and all funds paid. Should an emergency arise last minute, please call me.

Baked From Scratch operates out of a home kitchen. While everything is stored appropriately, kept separately from my personal foods/appliances, and adheres to all local public health rules; there are other foods around. When a customer informs me of an allergy, I will do my absolute best to keep the product as free from the allergen as I can; however, please note that most of my recipes use at least 1 or more of dairy, eggs, wheat, sugar, extracts, food colouring and almonds. Baked From Scratch is not responsible for any allergic reactions that may occur.

All sales are final once the order has be placed online and funds /or deposit has been paid. Baked From Scratch stands by all products. I encourage each customer to be very clear about what you are looking for in a cake. If there is something I am not comfortable with for whatever reason, I will also inform you that I cannot fulfil the order. Should I be unable to fulfil your order for any reason, a full refund will be issued.