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How far in advance do I have to order? Can I order something sooner?Currently, I require at least 7 days notice to prepare baked goods as I make all of the sauces, fillings, and frostings from scratch. Should you have an immediate need for one of the more basic items, please send me an email and if I can, I will help you out!
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What kind of frosting do you use?The majority of my products are made with a swiss-meringue buttercream. It is a rich, but not-too-sweet frosting. Some cakes use a light, whipped cream frosting. If you prefer a sweeter frosting, or a lighter frosting, there are options for that as well. When ordering, simply make a comment in the comment section, or send me a follow-up email and I can oblige.
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Do you have a pick-up location?No. Currently I am a delivery-only bakery. When you place your order and go to the check-out page, you will be prompted for the address you would like your product delivered. You will also be prompted to select a delivery date and time that matches your needs. If none of the time slots work for you, please send-me an email before placing your order and we can make alternate arrangements.
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Do you have any gluten-free cakes?No. I do not currently have cakes or cupcakes that are gluten-free however all of my macarons are gluten-free.
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Do you deliver outside of Sarnia?Currently, delivery is free to Sarnia, Point Edward, Bright's Grove, and Wyoming, On. There is a $15.00 charge for Camlachie, Petrolia, and as far as Corunna, On.
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Is Baked From Scratch licensed?Yes. Baked From Scratch is licensed as well as approved by the Lambton Public Health Dept.
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Is this bakery nut-free?No. Most of my cakes are nut-free however, there are nuts in my home. I take special care with each order, and all of my ingredients are clearly labelled and separated. The likelihood of a cake coming into contact with nuts is low, however I cannot guarantee that it will not.
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Can I request larger orders of Macarons for events?Yes, absolutely. Please send me an email with the date of the event and an idea of what you are looking for and we can work out the details.
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Do you cover cakes in fondant?No, currently I do not work with fondant in any capacity.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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